Ordering, Installation & Service Information

Customized Delivery Systems

Once you have determined which model and options you would like, a Sales Account Manager will prepare an itemized quotation including shipping charges for your review. Please complete a Delivery Unit Configuration with the arrangement of the instruments in the order that you desire. Contact a Sales Account Manager for assistance in completing this form.

If you will be sending instruments to be integrated into your delivery system, please review the Installation Instrument Check List for which items we will need. We will need an approximate date that you will be sending your instruments to assist with production scheduling of your order. If you need to shorten the amount of time you are without your instruments, please contact your sales representative to discuss options.

Pricing and Specifications

All prices noted in our price lists reflect Buyer’s net cost in U.S. currency. The prices do not include freight, applicable federal, state, or local taxes, charges and duties, or special crating requirements for export shipments. Prices, colors and specifications are subject to change without notice.

Payment Terms

Our payment terms are 50% down with your order and the balance due upon shipment. Our lead times can vary and may depend on the complexity of your order but generally ship within six to eight weeks after order. Please consult with your Sales Account Manager if you need a specific delivery time arrangement.

Returned Goods Policy

ASI Medical, Inc. will accept non-custom returns from customers up to 30 days after the product is received in undamaged condition in its original packaging. A 15% restocking charge will be assessed toward the refund of the returned product(s). The customer is responsible for all shipping and return freight charges. For lease purchases, refer to terms of the equipment lease agreement for return provisions.

Warranty

ASI provides a Limited Warranty, a Supplemental Electronic Instrument Warranty and a Replacement Parts Warranty. Certain modifications and exclusions apply.

Installation

For our self contained systems, installation is as easy as plugging into a standard electrical outlet, filling your closed water system bottles and testing your handpiece settings.
Umbilical systems require more setup, but the overall process is fairly simple.

Service

ASI is committed to providing serviceability for all of our products. We achieve high serviceability through a multi-level approach.